ucpa-logo-cb0d6d3459 Travel & Hospitality

An Online Platform for Discovering & Booking Travel Experiences.

  • IA PLANNING
  • USER JOURNEY
  • UX STRATEGY
  • UX/UI DESIGN
  • APP DEVELOPMENT
  • TESTING
  • Website
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About UCPA NL

UCPA NL is an innovative travel platform specializing in adventurous outdoor experiences. Offering a diverse range of summer and winter activities like ski touring, snowboarding, surfing, and mountain biking, UCPA NL caters to solo travelers, families, and groups seeking thrilling vacation packages and lessons. The organization focuses on affordability and accessibility, providing updated activity schedules for convenient online booking and payment.

UCPA NL prioritizes user-friendly navigation and informative content, ensuring customers can easily explore and select from a variety of exhilarating experiences tailored to their preferences.

  • Client’s Location

    Netherlands

  • Development Time

    06 Months

  • Target Users

    Travel Enthusiast, family, friends, and strangers

Technologies Leveraged

We harnessed robust and secure technologies, tools, and frameworks within this platform to expedite the development of new features and functionalities.

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    Laravel

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    HTML5

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    CSS

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    Bootstrap

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    MySQL

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    PHP

Identifying the Client Needs

The UCPA NL travel booking website was developed in response to a rising demand for accessible outdoor experiences. The client recognized the need to simplify booking processes for activities like ski touring, snowboarding, surfing, and mountain biking, aiming to provide comprehensive and up-to-date information. UCPA NL created a user-friendly platform enabling customers to effortlessly browse, book, and pay for adventure packages and lessons. Our client’s objective with UCPA NL was to enhance customer satisfaction and engagement by providing a convenient and informative booking experience tailored to the needs of adventure enthusiasts.

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Client Goals

The client behind UCPA NL's travel booking website had clear objectives aimed providing a proper plan to user who does not want to spend time in planning the trip and expanding the accessibility of adventurous activities. By developing this online platform, the client sought to achieve the following goals:

  • Key Objectives
    • Streamline booking for diverse adventure packages and lessons.
    • Design an intuitive, navigable site for diverse user preferences.
    • Offer detailed activity info, schedules, and booking options.
    • Provides a platform for travel enthusiasts to book trips in just a few clicks.

Digitally Appealing Designs

Our UI/UX team developed hi-fi prototype after low-fi approval, through intuitive interfaces and aesthetically appealing layouts.

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Web Visual Designs

To design visually captivating websites, our UX experts combined creativity and functionality to create a simple yet impactful interface that delivers the brand's message.

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Development

Our development team has built a robust online travel booking platform serving two primary stakeholders: users and administrators. This platform offers comprehensive functionalities to ensure smooth travel booking services.

User Dashboard

User can access a personalized dashboard displaying bookings, account info, and recommendations.

Easy Booking Process

User can easily navigate through a seamless booking process, selecting and paying for products.

Profile Management

User can manage personal details, saved cards, and preferences within the profile management section.

Booking History

User can view comprehensive summaries of past and upcoming reservations in the booking history.

Review and Feedback

User can submit reviews and feedback on experiences directly from the dashboard without additional logins.

Integrated Payment

User can securely save and manage payment methods for faster checkout on future bookings.

Customizable Notifications

User can customize notification settings for booking confirmations, reminders, and special offers.

Support Ticket System

User can track and manage inquiries using the support ticket system with priority access.

Personalized Recommendations

User can receive personalized recommendations based on previous bookings and preferences.

Newsletter Subscription

User can subscribe or unsubscribe to newsletters and updates directly from the user dashboard.

Engaging Content

User can explore engaging blog articles, destination guides, and tips from the dashboard.

Help Center Access

User can access FAQs and chatbot support directly for quick assistance and information retrieval.

Dashboard Management

Admin can visualize & manage KPIs, customer trends, booking insights, and popular products at a glance.

Customer Management

Admin can access and update customer details, passwords, and account status efficiently.

Product Catalog

Admin can browse and manage all products including categories and subcategories effortlessly.

Booking Administration

Admin can view, modify, and download booking details, invoices, and cancellation/refund data.

Review Management

Admin can monitor and publish/unpublish customer reviews for bookings.

Content Management

Admin can control website content like blogs, FAQs, and policies through the CMS.

Reporting Tools

Admin can generate exportable reports for bookings, customer data, and product analytics.

Account Settings

Admin can personalize accounts for administrators with password updates and profile adjustments.

System Configuration

Admin can configure system settings, including integrations with external APIs and data sources.

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Project Outcomes: Evaluating the Impact

UCPA NL has significantly transformed the travel experience, offering users a comprehensive journey from ticketing to accommodations. Key outcomes include:

  • Users can oversee and adjust their travel plans, including tickets and accommodations, in one platform.
  • The platform facilitates easy booking for national and global travel with diverse destination options.
  • UCPA NL enables easy group travel coordination, delivering personalized experiences for varying group sizes.
  • The platform also offers diverse one-day sports activities for summer and winter, including skiing and river rafting.

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