mendzy-logo-7e89a83 On-Demand Delivery

Mendzy: On-Demand Service Marketplace App

  • IA PLANNING
  • UX STRATEGY
  • UX/UI DESIGN
  • APP DEVELOPMENT
  • TESTING
  • iOS
  • Android
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About Mendzy

Mendzy caters to the needs of individuals looking for household services. Mendzy connects people seeking household services with pre-screened independent service professionals. It’s an intuitive and user-friendly platform that makes it easy for clients to browse services, book appointments, and manage their bookings.

Mendzy is a top household service platform, connecting independent professionals with a wide clientele. Instantly book services like cleaning and painting, ensure satisfaction, make secure online payments, and leave feedback for others.

  • Client’s Location

    UAE

  • Development Time

    6 months

  • Target Users

    Homeowners, busy professionals, seniors, new homeowners, small business owners etc.

Technologies Leveraged

We leveraged the strength of robust and secure technologies, tools, and frameworks used in the app/web to escalate the creation of new features and functionalities.

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    JavaScript

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    iOS

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    Swift

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    HTML5

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    CSS

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    Bootstrap

The Need

There is a pervasive need for streamlined access to household services through an innovative on-demand platform. Oftentimes, the household services industry encountered difficulties associated with accessibility, dependability, and excellence. Individuals seeking services grappled with locating reliable and proficient professionals for a wide range of tasks.

To facilitate direct connections between consumers and skilled professionals, Mendzy team aimed for an app that fulfills immediate household service demands and builds trust among customers.

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Client Goals

Our client aimed to have a platform that provides reliable access to a variety of household services and eliminates the uncertainty associated with traditional service searches. Mendzy platform came up with the ultimate features that assisted in the offline supply of household services.

  • App Objectives
    • Multiple categories
    • Emergency service booking
    • Live tracking
    • In-app messaging
    • Multilingual (English to Arabic language)
    • Allow customers to pay tips to service providers
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Mobile Visual Designs

Our UI/UX team developed hi-fi prototype after low-fi approval, through intuitive interfaces and aesthetically appealing layouts.

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Development

Mendzy's on-demand app revolutionizes household services, meeting customer needs, administrators' expectations, and skilled workers' requirements, creating an efficient platform connecting discerning users with pre-screened independent professionals.

Profile Registration

The customer can register a profile with personal details, preferences, and payment info.

Service Categories

The customer can search services with location, price, ratings filters.

Intuitive Booking

The customer can book household service by selecting the appropriate date and time.

Real-Time Availability

The customer can see and schedule appointments with skilled workers.

GPS Tracking & Notifications

The customer can do live tracking of service providers in real-time.

Alerts And Reminders

The customer can get notifications for appointments and provider updates.

In-App Communication

The customer can use a messaging system (built-in chat) for communication purposes.

Feedback System

The customer can leave reviews for service providers.

Multiple Payment Options

The customer can use multiple payment methods for secure transactions.

Profile Sign Up

The service provider can sign up profile, showcase skills, certifications, and past work.

Job Schedule

The service provider can accept or reject job requests.

Route Optimization

The service provider can use tools for efficient navigation.

Location Sharing

The service provider can share real-time location with customers.

Set Preferences

The service provider can set availability status and preferences for types of jobs.

Improvement Suggestions

The service provider can receive feedback for continuous improvement.

Rating Visibility

The service provider can access customer reviews and ratings.

In-app Communication

The service provider can access built-in communication and chat support systems.

Payment Module

The service provider can request/receive payment, see earnings and transactions.

Register

The admin can register and sign up using email.

Dashboard

The admin can overview bookings, user activities, and check finances.

Service Management

The admin is empowered to modify and fine tune (add, edit, or remove) services.

Pricing Control

The admin can set and manage the pricing structure for services.

Booking Approval

The admin can approve or reject service provider appointments.

Payment Resolution

The admin can use tools for resolving payment disputes.

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Project Outcomes: Evaluating the Impact

Mendzy effectively met the requirements of both service customers and providers. It’s an advanced platform that simplifies household service bookings and enhances the overall experience for all stakeholders involved.

  • Flawless selection processes inspired client confidence, building trust and boosting the platform's reputation.
  • A seamlessly orchestrated booking system ushered in a new era of efficiency. This enriches the experience for both clients and service providers.
  • Independent professionals witnessed a surge in clientele for new business possibilities.
  • Mendzy clients’ were delighted with the user-friendly interface, giving satisfaction and nurturing unwavering loyalty to the platform.

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