Healthcare, Telemedicine
A Teleconsultation App That Enhances Patient Interaction
- IA PLANNING
- USER JOURNEY
- UX STRATEGY
- UX/UI DESIGN
- APP DEVELOPMENT
- WEB DEVELOPMENT
- TESTING
- iOS
- Android
- Website
About Docquity
Docquity is a fully equipped telemedicine app that seeks to improve people’s ability to manage their health and wellbeing with the support of top healthcare providers and methodical medical adherence. For Doctors and specialists, the app can help deliver safer, more efficient, and affordable care—All this through the top line of features the app supports.
From teleconsultations supporting various modes such as video, audio, and chat to in-person consultations through online appointment bookings, Docquity leads its way to a modernized and advanced telemedicine app that also includes community building, health feeds, medicine reminders, chatbots, and more.
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Client’s Location
Southeast Asia
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Development Time
06 Months
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Target Users
Patients, Doctors, Administrators
Technologies Leveraged
We utilized powerful and secure technologies, tools, and frameworks within this platform to accelerate the development of new features and functionalities.
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Laravel
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PHP
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MySQL
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Android Kotlin
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Swift
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Xendit API
Identifying the Client Needs
With the expanding smartphone user base in India and Indonesia, the potential for mobile technology in healthcare grew significantly. However, concerns about the quality, reliability, security, and privacy of health apps hindered patient adoption. Healthcare providers faced challenges like lack of interoperable patient records, patient no-shows, last-minute appointment cancelations, etc. Docquity emerged to address these issues, empowering patients and caregivers with a secure teleconsultation app. Docquity aims to transform healthcare by giving users greater control over their health journey, ensuring reliability and security in every interaction.
Client Goals
Our client's primary goal with Docquity was to narrow the healthcare service gap between care providers and patients in suburban and rural areas of India and Indonesia using teleconsultation infrastructure. To achieve this, our client aimed to develop a comprehensive app with features including:
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App Objectives
- A Teleconsultancy app supporting video/audio/in-person/chat consultation..
- Doctors should be able to manage their slot availability & add health feeds.
- Corporate users can access designated doctors within the app.
- Corporate doctors can provide general medical services.
- Enhanced engagement with medicine reminders, health tracking, and gamification elements.
Mobile Visual Designs
Our UI/UX team developed hi-fi prototype after low-fi approval, through intuitive interfaces and aesthetically appealing layouts.
Web Visual Designs
To design visually captivating websites, our UX experts combined creativity and functionality to create a simple yet impactful interface that delivers the brand's message.
Development
Our development team created a robust telemedicine app catering to three different stakeholders, i.e., doctors, normal patients, corporate patients, admins, and super admins, featuring comprehensive functionalities for seamless healthcare services.
Registration
Patient can sign up using mobile number and can switch between corporate and general account using option in profile.
Easy Onboarding
Normal patients can easily login using with mobile number/email and OTP as a password.
Search Doctors
Search Doctors on basis of name, location, specialty, and Doctors lists.
Chat bot
System will ask predefined set of questions and user will input the required details based on Auto fill.
Map Doctors
System will match the symptoms with diseases and map the Doctors based on the diseases.
View Doctors
Normal patients can see all the doctors as per the business logics while corporate patients can see recommended corporate doctors.
Book Appointment
After opting for Doctor, user can book an appointment and select mode of consultation from: Audio, video, chat, and in-person.
Prescription
Patients will be able to access doctor’s prescription on their medical record.
Book an Appointment
Patients can select a doctor, choose preferred date and time slot and book appointment seamlessly.
Teleconsultancy
Patients can take video, voice, and chat consultation and join the audio/video room.
Appointment List
Patients can view past and upcoming appointments, consultation mode, date/time, status, etc.
Check Feeds
Here the patients will be able to see post from the doctors, my communities, like, share, comment and consult a Doctor.
View Records
The patients will be able to view, add, and delete all the uploaded & shared prescriptions records.
Emergency SOS
The patients will be able to see all records of available emergency options like (Ambulance, Emergency care).
Medicine Reminder
Patients can add medicine name, select from-to date and select frequency.
View Messages
The patient will be able to see all doctors in the chat thread list, view messages from previous and present consultations.
News
Patients can view news, browse through multiple news and share on social media.
Online Payment
Users can receive payment link by Doctor and can pay online through various payment gateways.
Login
Doctors can easily register using mobile number and OTP.
Community
Doctors can create public and private community, engage patients by posting informative health content.
Manage Appointments
Doctors can manage appointment slot by selecting start date and end date, duration, enabling/disabling in-between days.
Manage Consultancy Price
Doctors can set prices for in-person consultancy and video, audio, and chat consultancy depending on the time frames.
Check Appointments
Doctors can check new, past, upcoming and rejected appointments.
Teleconsultancy
Doctors can start teleconsultancy (video/audio/chat) by entering the PIN, add a specialist in the call, share prescription, etc.
Patient History
Doctors can see patient list, view chats, and medical history.
Prescription
Doctors can add, create a prescription once the consultancy is over or without any prior booking.
Manage Specialists
Doctors can view the specialists on the platform and add his/her personal contacts who are specialists.
Financial Information
Doctors can book payment history, generate daily report, payment links, check transactions made.
Phone Masking
Patients and doctors dial a virtual number, enter a PIN, and get automatically connected to their appointment.
Virtual Waiting Room
The doctor uses a virtual waiting room to share engaging content (audio, video, or documents) with patients.
Instant Connect
Doctor has an e-consultation link that doctor can share with patient and can connect with patient instantly without appointment.
Doctor Consult Doctor
Doctor can connect with other doctors as well for consultation via appointments.
Patient Feedback
Doctors can receive and view patient feedback and ratings after consultations to improve services and maintain quality care standards.
Signup/Login
Admin can log in through email and password.
Dashboard
Admin can take an all-inclusive view of total no. of Doctors, patients, appointments, news, communities, and earnings.
Manage News
Admins can add, view, edit, delete, active/inactive news.
Manage Patients
Admins can add, view, edit, and delete active/inactive patient details.
Manage Doctors
Admins can add, view, edit, verify doctors and delete active/inactive doctor details.
Slot Management
Admins can add and save timings in the slot, edit/delete it.
Corporate Package Mgmt.
Admin can manage corporates as well as their packages by choosing consultancy type, adding employee limit, etc.
View Reports
Admin can check appointment reports and payment reports.
View Payments
Admin can view all transactions per Doctor.
View Earnings
Admin can view total earnings region wise (India and Indonesia).
Multi-lingual
This is multi lingual and multi-currency platform. The app supports Bahasa language for Indonesia along with English.
Miscellaneous
Admin can manage feeds, check reported users by doctor or patient, reply to users’ queries, and manage specialties in system.
Project Outcomes: Evaluating the Impact
Docquity's implementation has fundamentally reshaped healthcare dynamics, empowering patients and doctors alike with innovative telemedicine solutions.
- Docquity improved healthcare access in rural areas by enabling remote consultations with specialists.
- The app's teleconsultations, medicine reminders, and health feeds boost patient engagement and treatment adherence.
- The app streamlines doctor-patient interactions with features like appointment management and virtual waiting rooms, reducing no-shows.
- Docquity's tools empower healthcare providers for safer, efficient, and personalized care, enhancing job satisfaction and reducing burnout.
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