On-Demand Delivery
A Grocery Delivery App Scoring High On Customer Satisfaction
- IA PLANNING AND ANALYSIS
- UX STRATEGY & PROCESS
- UI DESIGN
- APP DEVELOPMENT
- WEB DEVELOPMENT
- TESTING
- iOS
- Android
- Website
About Sindbad
Sindbad is an on-demand grocery delivery app platform that rolls out the top line of features to connect users, delivery boys, and vendors with the aim to deliver daily essentials at the customer’s doorsteps. The grocery app manages to keep the innovation quotient high with its masterpiece feature of “Family Grocery Packages” packed on the notes of the number of family members, gender, and age (as mentioned by the user) which can be further customized based on the users’ needs that eventually helps in quick checkout and recording high sales.
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Client’s Location
Iraq
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Development Time
14-16 weeks
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Target Users
Grocery buyers, food shoppers, convenience seekers, online shoppers
Technologies Leveraged
We leveraged the strength of robust and secure technologies, tools, and frameworks used in the app/web to escalate the creation of new features and functionalities.
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Laravel
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PHP
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MySQL
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React Native
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Swift
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JavaScript
Identifying the Client Needs
Competition is at the heart of transformation. It requires innovation to rule out the ordinary. Our client was determined to deliver an app that addresses the core problems and gross execution errors that the current grocery delivery space is grappling with. The Client assembled the ideas to speed up the time it takes to select, add to the cart, and order the basic daily essentials in the so-called simplified delivery apps. Heavily backed with family-tied features that bring in no-brainer orders and deliver a business model, Sindbad gave its users quick access to shopping and delivering assistance.
Client Goals
To develop a grocery delivery app with a delightful user experience for stakeholders: customer, delivery boy, vendor, and admin panel. The implementation of major features that supports the app’s innovation other than the basic and advanced features of online grocery app was planned as:
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App Objectives
- Users can configure the package by entering family members details
- Users can view packages matching with family configuration
- They can see items of packages and get them customized (If needed)
- Rich view of products shopping with secured payments
- Integrate real-time chat for direct interaction with vendors and customer support.
Mobile Visual Designs
Our UI/UX team developed hi-fi prototype after low-fi approval, through intuitive interfaces and aesthetically appealing layouts.
Web Visual Design
To design visually captivating websites, our UX experts combined creativity and functionality to create a simple yet impactful interface that delivers the brand’s message.
Development
Our developers worked on the development of four different stakeholders, i.e., Customer App, Delivery Boy App, Vendor App, and Admin Panel. The major features holding the complete supply chain are described below.
Register/Login
Users can log in using personal details like email, phone number, social media handles, etc.
User Profile
Users can edit or update personal details and contact information.
Configure Package
Define a number of family members with age and gender.
View Package
View family member details, match the package, and see the items in the package.
Edit Package
Users can modify the package based on requirements and can avail the discount.
Customize Packages
Customize item limits based on number of family members, age, and requirements.
Offers & Deals
Users can view all the available offers and deals, and can avail the most appropriate ones.
Product Categorization
Products can be categorized or placed under a specific category.
Search Product
Users can directly search any specific product and sort them by price.
Product List
User can view product list with each product detail, image, description, etc., along with saving items or add to cart option.
My Cart
The user can add or remove any product from the cart before placing the order.
Saved Item
The user can create a list by adding or removing the product from the list.
Order Delivery
Users can place orders and schedule a delivery date and time slot.
Payment Method
Users can find different modes of payment based on their convenience.
Order History
Users can manage previous order details and can reorder any product.
Register/Login
Register or login with email id, password, contact info, and other details.
User Profile
Can edit or update personal details and contact information.
Order Request
Delivery Boy can accept/reject the order request.
Order Details
Delivery boy will get delivery location, product details, and customer details.
Completed Order
User can monitor the status of complete or returned order along with order & customer details.
Canceled Order
User can monitor his canceled order list along with order details and the reason for cancellation.
Language Selection
User can choose the appropriate language from the available option.
CMS
User can contact customer support in case of any issue resolution or query.
Navigation and GPS Tracking
Integrated maps and GPS tracking guide for timely and accurate deliveries.
Register/Login
Register or Login with email id, password, contact info, and other details.
User Profile
Vendor can edit or update personal details and contact information.
Dashboard
Vendor can keep track of its sold product on a daily, weekly, and monthly basis.
Product Management
User can prepare product listing and add details, id, price, quantity, and other details.
Search
Vendor can search products to find out the availability of the specific product.
Inventory Management
Vendor can view products category and other details under batches listing.
Filter
Filter product under batch name, product name, expiry date, or batch allotment date.
Manage Return Items
Vendor can keep track of returned items and update inventory accordingly.
Order Management
Vendor can search orders based on order placement, delivery, return, scheduled, complete, ongoing, etc. dates.
Earnings
Track all the payment earnings and source of payments, i.e., digital/cash.
Delivery Details
Track order details, customer, assigned delivery person, etc.
Delivery Status
Vendor can monitor the progress, like order packaging, order picked, on the way, out for delivery, delivered, etc.
Register/Login
Admin can login with email id, password, contact info, and other details.
User Profile
Admin can edit or update personal details and contact information.
Dashboard
Admin can keep track of all the drivers, vendors, daily/weekly/monthly sales, an order placed/canceled, replacement request, etc.
Brand Management
Admin can view/add/edit/delete/search brand names.
Category Management
Admin can create/view/edit/delete any main or sub-category of products.
Product Management
Admin can manage any product under a category or sub-category.
Search
Admin can search for any product, vendor, or delivery person.
Vendor Management
Admin can manage any vendor or its details and can set active/inactive status.
Delivery Boy Management
Admin can track each driver, their status, and add/edit/update their details.
Order Details
Manage order progress i.e., an order placed, reorder, canceled, out for delivery, returned, or delivered.
Inventory Management
Admin can manage batches and their details.
Order Management
Tracks orders and can manage all the ongoing, scheduled, replaced/returned, canceled/completed orders.
Package Management
Admin can view the list of packages, and manage package details and package order.
Offer Management
Admin can create a new offer or can view the listing and details of existing offers or discounts.
Report Generation
Prepare a report of customer orders, vendor order management, and order delivery at different phases.
Project Outcomes: Evaluating the Impact
Sindbad, a premier online grocery app, links customers with local supermarket vendors. Its user-friendly interface and smart features streamline product searches, particularly in personal and home care categories. Promotional offers highlighted through eye-catching banners enhance the app's appeal and traction in local markets.
- Elevated customer satisfaction through a user-friendly app.
- Efficient shopping process with "Family Grocery Packages".
- Increased sales and quick checkouts due to customized package configurations.
- Engages users with enticing promotional banners.
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