Support Care: A Platform For Disability Support Staffing Solutions
- IA PLANNING
- USER JOURNEY
- UX STRATEGY
- UX/UI DESIGN
- BRANDING
- TESTING
- Website
About Support Care
Support Care is a comprehensive digital platform designed to offer staffing services in Northern NSW and the Gold Coast, Australia, catering to the disability support sector. Individuals with disabilities can connect with highly trained, compassionate support workers, ensuring a seamless delivery of care.
The platform provides well-trained, high-quality support staff to bridge gaps in service delivery for disabled people. Enabling efficient management of support workers, clients, shifts, invoices, and payrolls, Support Care ensures seamless operations and improves the overall experience for both clients and staff.
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Client’s Location
Australia
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Development Time
NA
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Target Users
Individuals with Disabilities in Northern NSW and the Gold Coast, Disability Support Organizations
Technologies Leveraged
We utilized the power of robust and secure technologies, tools, and frameworks to enhance the development of new features and functionalities on this website.
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Bootstrap
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Telerik Controls
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MySQL
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AWS
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VS2022
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NET Core 6.0
The Need
People with disabilities in Northern NSW and the Gold Coast face challenges like limited access, long wait times, and lack of personalized support in accessing essential services. To address these issues, Support Care partnered with Codiant to develop a robust platform that seamlessly connects clients with highly trained support staff. The solution enables clients to easily schedule, view, and modify care services while providing support workers with an intuitive mobile app to browse shifts, apply, and manage their schedules on the go. Additionally, the admin team received a powerful tool for efficient operations management, including worker coordination, shift scheduling, invoicing, and payroll processing.
Client Goals
Support Care needed a platform where admins could manage workers, shifts, payrolls, and invoices, while support workers could easily browse, apply, and manage shifts through a user-friendly mobile app—ensuring efficient, high-quality disability support services.
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Key Objectives
- Provide support staff for individuals with disabilities.
- Allow clients to create, view, and cancel shifts.
- Enable support workers to apply for shifts via the app.
- Equip admins to manage staff, clients, and shifts.
- Simplify user role management for access control.
- Streamline invoicing and payroll for accuracy.
Digitally Appealing Designs
Our UI/UX team developed hi-fi prototype after low-fi approval, through intuitive interfaces and aesthetically appealing layouts.
Web Visual Designs
To design visually captivating websites, our UX experts combined creativity and functionality to create a simple yet impactful interface that delivers the brand's message.
Development
Our web and mobile app development team started working on developing separate modules and detailed features for all the important stakeholders including client (web), support worker (mobile), and admin (web). They implemented features like:
View Shift Details
Access complete details about available shifts, including timing and support staff.
Create a Shift
Easily schedule new shifts based on specific disability care needs.
Cancel A Shift
Cancel shifts when unnecessary, with the flexibility to reschedule when required.
Browse Shifts
View available shifts and details on the platform to choose your preferences.
Apply for Local Shifts
Apply for shifts in your local area based on availability and your schedule.
Track Work Progress
Record logs, mark tasks as complete, and update active hours for accurate work tracking.
Enter Transportation Details
Provide transportation details for shift-related travel to ensure travel management.
Access Profile and Settings
Manage your profile, update personal details, and customize app settings as per needs.
Complete Onboarding Checklist
Follow a step-by-step onboarding checklist to upload documents or verify identity, and get approved to start working quickly.
Oversee Users
Admin can oversee support workers, clients, and user roles for better control.
Manage Shifts
Admin can create, update, and delete shifts based on client and worker needs.
Track Invoices
Admin can create and track invoices for services and payments.
Handle Payrolls
Admin can process payrolls for support workers and ensure timely payments.
Communicate via Messaging
Admin can message internal team and support workers based on profiles and locations.
Assign Work
Admin can assign workers to shifts based on their location and availability.
Project Outcomes: Evaluating the Impact
Support Care streamlined disability support services in Northern NSW and the Gold Coast effectively, ensuring well-trained staff filled service gaps. It improves service delivery through efficient staffing solutions and shift management.
- Clients can now easily create, view, and cancel shifts, streamlining operations and improving flexibility.
- Support workers can browse and apply for available shifts via the mobile app, increasing accessibility and convenience.
- Admins can manage all aspects of staffing, client relationships, and finances from one platform, ensuring centralized control.
- The platform enhances efficiency by automating payroll and invoicing processes, reducing manual work and errors.
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