Healthcare, Telemedicine
An On-Demand Skincare Platform Delivering Expert Skincare Services
- IA PLANNING
- USER JOURNEY
- UX STRATEGY
- UX/UI DESIGN
- APP DEVELOPMENT
- TESTING
- iOS
- Android
About ESSKN
ESSKN is an on-demand beauty and wellness platform that brings professional skincare services right at your doorstep. With a user-friendly mobile app, customers can easily schedule on-demand facials and choose personalized add-ons. The platform also offers a curated selection of skincare products for purchase. For expert guidance, customers can consult with the Admin team to find the perfect Skinician.
Skinicians, on the other hand, can efficiently manage bookings, access customer details, and deliver exceptional services at specified locations.
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Client’s Location
USA
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Development Time
06 months
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Target Users
Female Individuals, Beauty Enthusiasts, Spa and Salon-Goers and Busy Professionals
Technologies Leveraged
We’ve utilized powerful and secure technologies, tools, and frameworks within this platform to accelerate the development of new features and functionalities.
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Laravel
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MySQL
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HTML5
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React Native
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CSS
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JavaScript
Identifying the Client Needs
The development of ESSKN stemmed from a growing need for convenient and personalized skincare services. Many individuals desire professional facials but find it challenging to visit a salon due to time constraints or other commitments. ESSKN addresses this gap by offering on-demand facials that can be booked in the comfort of one’s home. Additionally, customers seek expert guidance in selecting skincare treatments and products as per their needs, which ESSKN fulfills through its Admin consultation feature. Our ESSKN client aimed to develop a platform that seamlessly integrates expert skincare services into the busy lives of modern consumers.
Client Goals
Our client's primary objective with ESSKN is to redefine the skincare experience by providing convenient and personalized facial services directly to customers' homes. The client aims to bridge the gap between professional skincare services and busy lifestyles through a comprehensive platform that offers:
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App Objectives
- Facial services at home, booked conveniently on demand.
- Customized facials with add-ons and purchase skincare products.
- Expert skincare guidance and product purchasing.
- Streamlined Skinician management for efficient service delivery at preferred locations.
- Promotes consistent skincare routines and treatment adherence.
Mobile Visual Designs
Our UI/UX team developed hi-fi prototype after low-fi approval, through intuitive interfaces and aesthetically appealing layouts.
Development
Our development team created a robust On-demand skincare service application, catering to three different stakeholders including Customers, Skinicians and Admin, featuring comprehensive functionalities for seamless skincare services.
Easy Onboarding
Customers can effortlessly sign up, log in, and create accounts using personal details.
Facial Booking
Customers can browse and book on-demand facial services with preferred Skinicians at chosen locations.
Add-on Selection
Customers can customize facials by selecting Add-ons such as masks, serums, or massage options.
Product Purchase
Customers can shop for skincare products recommended by Skinicians for ongoing skincare routines.
Admin Consultation
Customers can seek personalized skincare recommendations and advice from the Admin team.
Appointment Mgmt.
Customers can view upcoming appointments, reschedule if needed, and receive reminders.
Feedback And Ratings
Customers can provide feedback and ratings after each facial appointment to enhance service quality.
Payment and Billing
Customers can securely process payments for booked services and product purchases within the app.
Sign-Up/Login
Skinicians can smoothly register and log in using their email and password credentials.
Appointment Calendar
Skincare experts can access a personalized calendar to view and manage upcoming facial appointments.
Treatment Notes
Skincare experts can document and track skincare treatments performed during appointments for continuity of care.
Feedback And Ratings
Skincare experts can view customer feedback and ratings to continuously improve service quality.
Payment Tracking
Skincare experts can track earnings and payments received for services rendered through the platform.
Profile Management
Skincare experts can update professional profiles, certifications, and service offerings for visibility and credibility.
Dashboard
Admin can access a comprehensive dashboard displaying key metrics such as bookings, revenue, and client feedback.
Booking Management
Admin can view and manage all facial bookings, including scheduling, cancellations, and rescheduling.
Customer Support
Admin can see the client queries and respond directly on their emails.
Skincare Product Mgmt.
Admin can curate and manage the selection of skincare products available for purchase on the platform.
Recommendations
Admin can offer personalized skincare consultation recommendations to clients based on their needs and preferences.
Analytics & Reporting
Admin can generate reports on booking trends, revenue, and client engagement to optimize platform performance.
User Management
Admin can manage user accounts, including Skinician verification, client profiles, and admin permissions.
Marketing and Promotions
Admin can create and manage promotional campaigns to attract new customers and retain existing ones.
Payment Processing
Admin can monitor and oversee payment transactions, ensuring secure and seamless processing.
Customer Feedback
Admin can collect and analyze client feedback to improve service quality and user experience.
Project Outcomes: Evaluating the Impact
The implementation of ESSKN has revolutionized the skincare service landscape, delivering tangible benefits to both customers and Skinicians.
- ESSKN enhances access to professional skincare through on-demand facials delivered to customers' homes.
- This app provides customers with personalized Add-ons and skincare product recommendations, enhancing treatment outcomes.
- Skinicians can efficiently manage appointments and deliver high-quality services at preferred locations, improving service efficiency.
- ESSKN enhances skincare engagement and adherence with educational resources and expert consultations for customers.
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