Chatbots and IM

Why Chatbot Has Become A Pressing Need For A Business?

Published July 20, 2017

Why Chatbot Has Become A Pressing Need For A Business?

Brands like Pizza hut, United Airlines, Patron, just to name a few, have undergone a major brand overhaul by their badass customer support and care services. How? They all have got chatbots implemented into their messengers and other social media pages.

Chatbots which are spotted as a new potion to mobile apps have taken much more prominence in the businesses by terrifically cutting labor costs and efficiently handling customers’ grievances, queries, appreciations in a much smoother and prompt way without any interruptions.

Essential for Business implications & Boost

We have all faced that exhausting time when we have a pesky problem with a service or product and to zap those annoyances we ended up contacting the company. Right? Worst part started when after following the frustrating levels to affront a real human agent, we ended up with a disappointing answer. Reason being the agents weren’t trained enough to help solve your issue.

Now it’s time to move on from those vexing agents without getting your customers lambasted on petty issues!

Man, its 2017 and we have fabulous technology gears to work with.

Chatbots have started to take on real human support agents. It is convenient and quick in responding. It uses A.I (Artificial Intelligence) to find an answer that makes an amazing fit to your question.

Social networking channels like Facebook Messenger, Twitter surprisingly helps brands to handle customers’ since they have the ability to implement chatbots for businesses and brands.

The nature of chatbots rolls out a bevy of features like welcome messages, quick replies, custom profiles, location sharing, and other tools that let businesses augment their customer support interactions with automation.


Like some chatbots have the ability to learn from the information that is sent. Let’s take an example. Here the customer ordered citrusy and the bot memorized it and quickly searched from the large amount of information and reverted with a best pack of citrusy cocktails they offer.

Essential for Business implications & Boost

Image Source: techcrunch

Take @Simi- Your Personal Bartender’, for example, it is a Facebook Messenger chatbot that offers over 2,000 DIY cocktail recipes. The chatbot has been designed to gain intelligence through conversations. Look at the chat below…


Image Source: BGR

Predicted uses for Chatbots:

Predicted uses for Chatbots

Image Source: Econsultancy

The underlying tenets of chatbots are incredibly interesting. Are you ready to add chatbot-esque features into the DNA of your Messenger?

Featured Blogs

Read our thoughts and insights on the latest tech and business trends

The Benefits of Augmented Reality for Business

There’s no denying that Augmented Reality Benefits Businesses and poses a big move in the Retail Industry. From Pokémon Go to IKEA and from Snapchat to L’Oréal, almost every business is trying out its luck... Read more

How AI is Revolutionizing the Automotive Industry

Artificial Intelligence (AI) has sparked a huge talk in the Automobile Industry. The potential of AI in automotive industry is not limited to self-driving cars, it unlocks various features of comfort for everyone. Imagine AI... Read more

Augmented Reality in Retail Transforming the Retail Industry

Augmented Reality in Retail! A hot topic ruling over customers’ hearts and the bottom line of retailers. Gone are the days when retail stores struggled to capture the attention and engagement of tech-savvy customers. With... Read more