Chatbots and IM

Why Chatbot Has Become A Pressing Need For A Business?

  • Published on : July 20, 2017

  • Read Time : 3 min

  • Views : 2.2k

Why Chatbot Has Become A Pressing Need For A Business?

Brands like Pizza Hut, United Airlines, and Patron, just to name a few, have undergone a major brand overhaul through their badass customer support and care services. How? They all have got chatbots implemented into their messengers and other social media pages.

Chatbots which are spotted as a new potion to mobile apps have taken much more prominence in businesses by terrifically cutting labor costs and efficiently handling customers’ grievances, queries, and appreciations in a much smoother and prompt way without any interruptions.

Essential for Business implications & Boost

We have all faced that exhausting time when we have a pesky problem with a service or product and to zap those annoyances we ended up contacting the company. Right? The worst part started when after following the frustrating levels to affront a real human agent, we ended up with a disappointing answer. The reason is that the agents weren’t trained enough to help solve your issue.

Now it’s time to move on from those vexing agents without getting your customers lambasted on petty issues!

Man, its 2017 and we have fabulous technology gears to work with.

Chatbots for mobile apps have started to take on real human support agents. It is convenient and quick to respond. It uses A.I (Artificial Intelligence) technology to find an answer that makes an amazing fit to your question.

Social networking channels like Facebook Messenger, and Twitter surprisingly help brands to handle customers since they have the ability to implement chatbots for businesses and brands.

The nature of chatbots rolls out a bevy of features like welcome messages, quick replies, custom profiles, location sharing, and other tools that let businesses augment their customer support interactions with automation.


Like some chatbots have the ability to learn from the information that is sent. Let’s take an example. Here the customer ordered citrusy and the bot memorized it and quickly searched from the large amount of information and reverted with a best pack of citrusy cocktails they offer.

Take @Simi- Your Personal Bartender’, for example, it is a Facebook Messenger chatbot that offers over 2,000 DIY cocktail recipes. The chatbot has been designed to gain intelligence through conversations. Look at the chat below…

Predicted uses for Chatbots:

The underlying tenets of chatbots are incredibly interesting. Are you ready to add chatbot-esque features into the DNA of your Messenger?

Ready to turn your digital dreams into reality?

Contact us today!

    Let's talk about your project!

    Featured Blogs

    Read our thoughts and insights on the latest tech and business trends

    Machine Learning In Healthcare: Applications, Benefits & Future Trends

    The way we take care of people's health is changing swiftly! Instead of just using tools like scalpels and stethoscopes, doctors are now using super smart computer programs called artificial intelligence, especially one called machine... Read more

    Overcome Digital Transformation Challenges in Large Organizations

    Change is happening fast in the digital world, and for large organizations, it's like climbing Mount Everest – tough, challenging, but definitely worthwhile. Don't worry, though! Even though the journey to digital transformation can be... Read more

    Top AI Trends Lighting Up Innovation 2024

    2024 is set to be a significant year for top AI trends, especially generative AI, following its explosive emergence in 2022 and initial business exploration in 2023. This year, the focus is on making AI... Read more