How to Make a Delivery Service App like Postmates?

Some Facts and Figures

Year founded: 2011

Founders: Bastian Lehmann, Sean Plaice, Sam Street

Postmates’ share of the US food delivery market- 9.1%

Number of businesses that partner with Postmates: 250,000 businesses

Number of cities Postmates operates in: 400 cities

Average number of Postmates deliveries per month: 2 million

Size of Postmates delivery fleet: 60,000

Estimated value of Postmates: $1.2 billion

For a few more interesting Postmates  fleet app statistics click here.

Key Features

The app has four main roles:

• Customer App
• Vendor App
• Driver App
• Admin Panel

Customer App

• User Authentication (Sign up, Log In, Log Out)
• Profile Creation and Profile Management (Add, Update, Edit information)
• Smart Search (Search via category, subcategory, and keywords)
  • Search nearby restaurants, and retail stores from your current location and saved addresses.
• Order Food/any other item
  • For Themselves
  • For Another Person (Friend, Relative, Business Partner)
• Pick up & Drop (Select the pickup and drop-off location of  food and drinks order within the app)
• Service Tracker: (Track requests based on service like order accepted, waiting for the retailer to confirm, order accepted, under process, driver accepted the info, driver picked item and on the way to drop off location)
• Track Order (Real-time tracking to get an accurate sense of where the driver’s vehicle is and its expected arrival)
• Cancel Delivery Request (Cancel order within 5 minutes)
• Re-Order (Quickly order something from the order history with a few taps)
• Multiple Payment Options (Card, COD, Postmates prepaid card and wallet)
• Order Scheduling (Schedule the order in advance and get delivered at the right date and time)
• Rating and Review (Give feedback on the pick-up and food delivery service experience)
• Promos & Offers (Notifies new deals, promo codes for discounts at checkout)

Vendor App

• Category Management (Search, add/update categories, subcategories)
• Product Management (Add product details step by step like product name, image, price, description)
• Add Payment Method (Online, COD)
• Order Alerts & real-time notifications (Receive order request notification)
• Order Management(View order details, customer details, confirm/cancel the order, update the status of the order)
• Check order status (Pending, arrived, nearest)
• Feedback (Received Feedback from all customers on respective orders)
• Account Management (Create a profile, view total confirmed orders, canceled orders, total sales)

Postmates Driver App

• Manage Account(Create a profile, add documents)
• Order notification(Receive a delivery order notification)
• Order details (View order details, pick-up and delivery addresses)
• Customer details (View customer name, address, phone no.)
• View maps (View customer location on the map)
• Accept/ Reject the order request
• Contact Customer (Message/call to the customer)
• Pick order and drop an order
• Make payment to Retailers
• Take payment from Customers
• Update their location status
• Receive feedback and rating from customers and merchants
• Statistics (View total confirmed/canceled orders, total jobs done per day)
• Manage Account
• Manage Categories  (Add, update, delete categories, sub-categories)
• Manage Retailers(Add, update, delete retailers, check their active status)

Admin Panel

• Manage Account
• Manage Categories (Add, update, delete categories, sub-categories)
• Manage Retailers(Add, update, delete retailers, check their active status)
• Manage Customers
  • View all registered customers
  • Message them personally/ broadcast
  • Edit/ Manage customers
• Manage Drivers
  • Add new drivers
  • Update driver details
  • Background checks
  • Activate/deactivate drivers
  • Check their current status (online/offline/LIVE tracking)
• Manage Products (Add, update, delete products)
• Manage Order status (Check order status confirmed, pending, canceled, complete)
• Manage Payments and Commissions
  • Manage payment for vendors, customers, and drivers
  • Set the commission rates
• Manage Notifications (Receive notifications on order confirmed, order details, drivers’ status taking an order, customers’ status if he cancels, promos and offers)
• Feedback Management
  • View and manage ratings and reviews
  • View feedback of customers on driver, app, service, and merchant.
• Manage Retailers dashboard
• Reporting and Analytics tool
  • View total customers, retailers, and drivers
  • Highest-ranking merchants demand-wise
  • Total number of active drivers, offline drivers, busy, hold or waiting
  • Total value of orders
  • Customer satisfaction report