A Robust HIPAA Compliant Telemedicine App with Delightful User Experience

  • Product Strategy
  • IA Planing
  • Analysis
  • UX/UI Design
  • App Development
  • Web Development

About Virtual MD

Virtual MD, is a HIPAA compliant Telemedicine Application for USA where patient and doctors can register to give and avail telemedicine services through the platform. It is an easy-to-use, telemedicine app solution that helps care providers improve patient satisfaction and increase practice revenue. Patients get convenient, accessible care for chronic care and follow-ups with features like Online Appointment Booking (on-demand and scheduled visits) for Video calls, Phone calls and Home Visits. They can also search for a doctor in their vicinity based on desired specialty and pay via card, insurance or health plans for self or dependent.

  • Team

    04 Member

  • Development Time

    06 Months

  • Client’s Location

    Mumbai, India

  • Industry

    Healthcare & Lifesciences

  • Service

    UI/UX Design, Mobile App & Web Development

  • Target Users

    Young Audience, between 16 - 35 years

The Need

The dire need of combining two worlds medical and technological with regulatory safeguards is critical more than ever. In United States, 84% of people are more likely to select a provider that offers telemedicine over that doesn’t. Clearly, mHealth is something that patients want.

Noteworthy, too is the fact that doctors and physicians look to deploy telemedicine right away and flatten the curve that could alleviate the burdens on all the clinics/hospitals.

In respond to this, our client moved quickly to deploy a telehealth solution that suffice physicians and help them expand their reach with the ability to examine remotely and diagnose more patients in a shorter amount of time.


Client Goals

Our client’s only motive was to modernize care across hospitals and healthcare organizations using flexible digital options that connects patients and providers from any location with full security and reliability. The major features targeted to achieve this state-of-the-art mobile app and web panel were:

  • Area-based Doctor Search
  • Online Appointment Booking
  • Mode of communication (Video/Phone Call/Home Visit)
  • Appointment Scheduling
  • Insurance Management
  • Online payments and more.

Technologies Leveraged

  • box-img Native Android and iOS
  • box-img Laravel

High Fidelity Prototype

We created high fidelity designs and prototypes with our chosen color palette, styles, color, UI elements and typefaces. The prototype was ready for usability testing. Here’s the final glimpse of the app screens.



Our Mobile app and Web development team started working on developing separate modules and detailed features for all the important stakeholders including: Admin, Clinic, Provider (Doctor/Nurse), and Patient Panel. They implemented features like:

Sign Up/Login

Patient can easily sign-up or login using email id or phone number and OTP as password.

Create Profile

Patient can create profile by adding details like name, DOB, location, etc.

Search Doctors

Patients can search doctors based on their specialties and in their vicinity.

Add Pharmacy

Patients can add preferred pharmacy they would like Doctors to see.

Add Dependents

Patients can add dependent(s) with their profile image and basic details.

Manage Insurance

Patients can add insurance details through which they will claim or make payments.

Medical History

Patients can add medical history by filling a questionnaire having suggestions in choice boxes and dropdowns.

Appointment Booking

Patients can book appointments for a scheduled date and time for self or dependent.

Communication Mode

Patients can select preferred communication mode from video call, phone call, and home visit.

On-demand Doctor Booking

Patients can book doctors on-demand, select mode of communication, and payment mode.

Health Plans

It is a subscription plan for family or self which can activated after paying a set monthly price along with it the reduced price set for selected consultation mode.

Patient engagement

Other patient engagement options include demographics, access to medical history, manage medical records, transactions and payment settings, etc.


Doctors can easily sign up through email id or mobile number and OTP as password.

Set Availability

Doctors can set their own on-demand availability on phone, video, or home visit with active/inactive toggles.

Check Appointments

Doctors can check their upcoming appointments, new requests, and total appointments.

Manage Appointments

Doctors can accept/reject on-demand appointments requested by patients.

View Patient Details

Doctors can view patient details including reason for visit, preferred pharmacy, medical history, and uploaded medical records.


After taking a tele-visit with patient, doctor can add prescription with dosage, number of days and times.

Manage Availability

Doctors can select their availability by adding working days and timeslot.


Doctors will receive notifications for LIVE appointment status and other important events like if patient enter the waiting room, joins the video call, etc.

Manage Profile

Doctors can update their profiles by adding their specialties, medical license, education, certifications, experience and other basic info.


Clinic Admin can easily sign up or log in through email id and password.


An interactive dashboard to view total no. of providers, patients, earnings and appointments in the system.

Manage Providers

Clinic Admin can manage providers by adding their availability, editing their status, and viewing and updating other details.

Manage Appointments

Clinic Admin can search appointments by day, week, month, and year, and view appointment details.

Manage Patients

Clinic Admin can search patients, set status, edit, delete, and view details.

Appointment Request

Clinic Admin can check appointment request by day, week, month, and year, and view appointment status and details.


Admin can easily sign up or log in through email id and password.


An interactive dashboard to view total no. of clinics, providers, patients, earnings and appointments in the system.

Appointment Statistics

Admin can view total number of appointments, active, canceled, and completed appointments.

Manage Providers

Admin can search and view provider details like clinic, NPI no., license, specialty, etc. and have controls to activate/deactivate them.

Manage Patients

Admin can view, update, edit, delete patients, view their details and select their status.

Manage Clinic

Admin can search clinics registered, check their status and take necessary actions (edit/active/inactive/delete)

Manage Specialties

Admin can search specialty, manage appointment fee, check status and take necessary actions (edit/active/inactive/delete)

Manage Appointments

Admin can search and view appointment details like provider and patient’s name, ongoing status, booking type, fees, date and time.

Manage Reports

Admin can view and manage appointment reports, providers’ payment report, and health plan payment reports.


Project Outcomes: Evaluating the Impact

  • Virtual MD is adding immense value to clinics and hospitals in the USA, especially in this time of pandemic, the app is helping to limit virus exposure at the frontlines and protecting healthcare staff as well as patients from getting affected with infections and viruses. Also, the telemedicine app is significantly reducing extra pressure levied on clinics as they are exceeding their normal capacities in this challenging times through its core features like online appointment booking and video/phone calling with an option to home visits.

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